LuckyLand Slots is free-to-play entertainment. These resources are here if gaming stops being fun — for you or someone you care about.
LuckyLand Slots operates under a sweepstakes model where no purchase is necessary to play or win. Gold Coins are available free through sign-up, daily login rewards, and the 400 GC top-up every 4 hours during active play. Sweeps Coins can be collected without spending through daily bonuses, social media promotions, and AMOE (mail-in requests).
Purchasing Gold Coin packages is entirely optional. If you find yourself feeling pressure to buy coins, that's a sign to step back and reassess. This platform is designed for entertainment — not financial gain.
Sweepstakes gaming can still develop into compulsive behavior even without direct financial wagering. Watch for these warning signs in yourself or someone you know:
If you recognize two or more of these patterns, please reach out to a counselor or helpline before continuing to play.
| National Problem Gambling Helpline | 1-800-522-4700 · 24/7 · Free · Confidential |
| NCPG website | ncpgambling.org |
| Gamblers Anonymous | gamblersanonymous.org |
| Text support (NCPG) | Text "HELLO" to 741741 (Crisis Text Line) |
| LuckyLand Slots self-exclusion | Contact [email protected] |
| LuckyLand account closure | Available via Account Settings or support email |
VGW provides tools within your LuckyLand Slots account to help manage your play. You can contact LuckyLand support to:
Request permanent or temporary self-exclusion from LuckyLand Slots. Contact [email protected] with your account details and request. VGW will close your account.
Your account can be closed permanently at any time via Account Settings or by contacting support. Any eligible SC prizes in your account will be processable for a limited time after closure.
Contact LuckyLand support to discuss voluntary spending limits on Gold Coin purchases. While the platform does not require this, you can ask support to flag your account for additional scrutiny.
If you're concerned about someone else's gaming behavior, the following resources offer guidance for friends and family members of problem gamblers:
| Gam-Anon (for families) | gam-anon.org |
| NCPG Helpline | 1-800-522-4700 — available to families too |
| Crisis Text Line | Text HOME to 741741 |
Approaching someone about a gambling problem can be difficult. The NCPG and Gam-Anon offer free resources on how to have that conversation effectively and compassionately.